FREE AU SHIPPING OVER $100 | WORLDWIDE OVER $200

Shipping & Returns

SHIPPING:
We ship all orders within 2 business days. The exception to this is where a pre-sale item is ordered, in this case, your order will ship once the pre-order stock has arrived in store. 

We offer an express shipping option for orders shipping within Australia and New Zealand.  Express orders will be shipped within our usual shipping time frame of 2 working days but will be sent express with Australia Post.
 
SHIPPING WITHIN AUSTRALIA
Shipping timeframes are listed below:

FREE AU SHIPPING 3-5 BUSINESS DAYS
STANDARD AU SHIPPING 3-5 BUSINESS DAYS
EXPRESS AU SHIPPING 1-3 BUSINESS DAYS

SHIPPING to NZ
Shipping timeframes are listed below:
FREE SHIPPING 5-8 BUSINESS DAYS
STANDARD SHIPPING 5-8 BUSINESS DAYS
EXPRESS SHIPPING 3-5 BUSINESS DAYS

INTERNATIONAL SHIPPING
Shipping timeframes are listed below:

FREE SHIPPING 8-10 BUSINESS DAYS
STANDARD SHIPPING 8-10 BUSINESS DAYS

​Free shipping:
Jace London on some occasions may offer promotional free shipping. 
Please refer to the Promotion T&C's for more information.


RETURNS:
Here at Jace London we value our customers! so if you need to return an item we will always do our best to accomodate you. We are always more than happy to accept a return or exchange as long as the item is unwashed/unworn and all tags are still intact. Returns, where the incorrect item or size was shipped to you, must be made upon receipt of the incorrect item.

Please note, there are no exchanges or refunds on change of mind items or any sale items unless faulty. 
Requests for returns for faulty items may be made at any time after purchase however discretion will be used to establish how much time has passed since the item was received, how much wear it will reasonably have received and whether the fault is considered major or minor. The cost of return postage for faulty items will be reimbursed by Jace London upon receipt and inspection of the return.  A copy of the shipping receipt should be emailed to hello@jacelondon.com.au for reimbursement to be processed.


ORDER CANCELLATIONS:
If you wish to cancel an order once it has been placed, you may do so within 24 hours of placing the order, providing it hasn't shipped already.  If the order was paid with Afterpay, there would be a 6.5% restocking charge to cover the Afterpay fees as unfortunately these fees are not reimbursed to us.